This Week: 4 Challenges for Mobile Customer Experience + Why Big Data Projects Fail

Mobile Customer Experience
Mobile customer experience is a high priority, but many organizations are struggling. Here are 4 reasons your mobile channel might be off track and what you can do about it.

Social Business Transformation
Well into 2013, a new report shows that organizations are still slow to adopt social business tools. But we believe the social business transformation will happen.

Why Big Data Projects Fail
Big data is a beast and most organizations struggle to get all the pieces into place to gain actionable insights from it. Get some tips on how to succeed in your Big Data project.

Join the Customer Journeys Tweet Jam
Join CMSWire and a great group of experts on May 24th at 10am PT, 1pm ET, 1700 GMT as we discuss the benefits and challenges of customer journey mapping. Get the Tweet Jam details here.

Most Popular

• Report: Moving From Content Management To Experience Management [Infographic]
• Thoughts on the New Cashless Society
• Why Most Big Data Projects Fail + How to Make Yours Succeed
• Forrester Report: Good Customer Experience Trumps Price for Loyalty
• How Social Intranets Cultivate High Performers
   

Editor’s Picks

• How EMC Documentum Got Its Groove Back
• Budgeting for Enterprise Search - Time for the Guessing to End
• Four Reasons Why You Should be Thinking About Customer Journeys
• The State of the Mobile Enterprise [Infographic]
• Five Reasons Why DAM is No Photoshop

Around the Web

• Transforming Company Culture through Social Business
  
• Amy’s Baking Company Social Media Meltdown: The ABC’s of Social Media
• 5 Tips You Don’t Want to Hear About Social Business
• The Dark Side of Community Management
• The Big Hole in Big Data
   

Featured Events (all events | post your event

• May 22 — Tweet Jam: Understanding & Implementing Customer Journeys #CXMChat
• May 29 — (CMSWire Webinar) How Social Business Tools Are Accelerating Sales & Marketing
• Jun 04 —  Webinar: Optimize Your Customer Experience Through Responsive Web Design
• Jun 13 — SDL Innovate San Jose
• Jun 17 — E2 Conference Boston

Featured Jobs (all jobs | post your job)

• Senior Technology Analyst at International Finance Corporation, Member of The World Bank Group
• Senior Intranet Sales Consultant in UK at Interact Intranet
• Customer Services Marketing Manager in Atlanta at Alfresco
• Software Developer, Business Applications in San Francisco at Engine Yard
• Communications Manager in San Francisco at Zynga
   

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Weekend Reads: The Cashless Society, Why Big Data Projects Fail

This week was certainly a busy one in the customer experience space. We shared thoughts on the inevitable cashless society and talked customer journeys — why you should be thinking of them and how to handle them in today’s complex mobile, digital world. Over in Social Business we discussed the slow advance of social business while in Information Management we talked big data. 

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iAPPS Web Content Manager Making Gains for Bridgeline Digital

Bridgeline Digital, maker of the .NET based iAPPS Web content management system has provided its second quarter 2013 financial results, and iAPPS is giving the company a boost of cash and new customers.

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Box Partners with MobileIron for AppConnect Mobile Security

Mobile security is one of IT’s biggest headaches, especially in this age of Bring-Your-Own-Device. To help out, online storage/content sharing service Box has undertaken a new partnership with mobile security provider MobileIron and launched a new mobile app, Box for MobileIron AppConnect. 

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